We are experienced in implementing predictable and optimized business processes transformation to deliver high quality and cost effective solutions to meet our individual customer needs. We establish the following procedures to meet individual customer requirements.

Stage I -- Assessment
  • Strategic Evaluation and Assessment Review.
  • High Level -- Analysis and Metric refinement.
  • Provide proposal document and metrics for client review and sign-off.
  • Gather and understand customer requirements.
  • Competitive Landscape Analysis.
  • Perform strength, weakness and opportunity analysis.
  • Develop with the client- new Value Proposition.
  • Conduct gap analysis (requirements vs. service offerings)

Stage II -- Implementation

  • Recommend business and technology solutions.
  • Define and Sign Off on Effort Estimation, Milestones and Delivery Schedule.
  • Define technology architecture.
  • Design and engineer technology solution.
  • Test and Acceptance criterion.
  • Change Management Procedures.
  • Process for Project Execution and Monitoring.
  • Risks and Risk Mitigation Plan.
 
  • Bilingual Contact Center.
  • BPO.
  • Consulting.
  • Governance.
  • Supply Chain.
  • ITO.